RETURN & EXCHANGE POLICY – theshoelane.shop

The Shoe Lane
Last Updated: 21 October 2026

Our Policy

At The Shoe Lane, we encourage customers to review product descriptions, images, and size information carefully before placing an order.

We do not offer returns or exchanges for change of mind, incorrect size selection, or personal preference, except where a return or exchange is required by applicable law.

Wrong Product Delivered

If you receive a product different from the one you ordered, contact us promptly so we can investigate and arrange an appropriate resolution in accordance with applicable law.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product received.
Photographs of the packaging and shipping label, where possible.
An unboxing video, if available.

An unboxing video can help us investigate the issue, but the absence of a video will not automatically remove any rights you have under applicable law.

Defective or Incorrectly Described Products

If your product arrives defective or materially differs from its description, contact us with your order details and supporting information. We will assess the issue and determine the appropriate resolution under applicable law.

Conditions for Review

To help us investigate:

Keep the product, packaging, tags, and accessories available.
Do not intentionally damage or alter the product.
Contact us promptly after discovering the issue.
Follow the instructions provided by our support team.

These requests help with verification but do not restrict any non-excludable consumer rights.

How to Report an Issue

Email Theshoelane.in@gmail.com or call 9157421756.
Include your order number and a description of the issue.
Attach relevant photographs and other available evidence.
Wait for our team to review the case and provide the next steps.

Please do not ship a product back before contacting us and receiving instructions.

Contact Us