NEED TO KNOW
Frequently Asked
Frequently Asked
Questions
Everything you need to know about ordering, shipping, COD and our replacement policy.
✓
Free Cash On Delivery
Available across India
✓
Free Shipping
Across India on eligible orders
How long does delivery take?
Delivery time depends on your location and courier service.
Please check your order updates for the estimated delivery
timeline.
When will my order be shipped?
Your order is processed after the necessary details are received.
Tracking information will be shared when it becomes available.
Can I return the product if I change my mind?
We do not accept returns or exchanges for change of mind or
incorrect size selection, except where required by applicable law.
What if I receive the wrong product?
Contact us promptly at Theshoelane.in@gmail.com or
9157421756. Share your order number and photos of the product
and packaging so we can investigate and assist you.
Do you provide refunds?
Refunds are not available for ordinary change-of-mind requests.
If you receive an incorrect or defective product, contact us
for a review and an appropriate resolution under our policy
and applicable law.
What should I do after receiving my order?
Check your order when it arrives. If you notice a wrong or
defective product, contact our support team promptly and keep
the packaging available.
How can I track my order?
Visit our Track Your Order
page. If you need help, contact us with your order number.
How can I contact The Shoe Lane?
Email us at
Theshoelane.in@gmail.com
or call
9157421756.