The Shoe Lane
Last Updated: 21 October 2026
Introduction
At The Shoe Lane, we respect your privacy and aim to handle your personal information responsibly. This Privacy Policy explains what information we may collect, why we use it, and how you can contact us about your information.
Information We Collect
Depending on how you use our website, we may collect:
- Name and contact details.
- Email address and phone number.
- Billing and delivery addresses.
- Order details and purchase history.
- Information you provide when contacting customer support.
- Basic website usage information, such as browser or device information, through cookies or similar technologies where enabled.
Please do not send payment passwords, OTPs, or other confidential authentication details to us.
How We Use Your Information
We may use your information to:
- Process and deliver orders.
- Confirm Cash on Delivery orders.
- Provide shipping and tracking updates.
- Respond to questions and complaints.
- Investigate reports of incorrect or defective products.
- Process eligible refunds.
- Improve website performance and customer experience.
- Prevent fraud and comply with legal obligations.
Sharing of Information
We may share the minimum necessary information with service providers involved in operating our store, such as delivery companies, website hosting providers, payment service providers, and technical support providers.
We may also disclose information when required by law or necessary to protect our legal rights.
We do not sell your personal information as a business practice.
Cookies and Website Technologies
Our website may use cookies or similar technologies to support essential functionality, remember preferences, understand website usage, or support features provided by third parties. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
Data Security and Retention
We use reasonable measures to protect personal information against unauthorised access, loss, or misuse. No internet-based system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for order fulfilment, customer support, recordkeeping, dispute resolution, and legal compliance.
Your Choices and Requests
You may contact us to request access to, correction of, or information about your personal data, subject to applicable law and reasonable verification.
You may also request that we stop sending non-essential promotional communications where applicable.
Third-Party Services
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information.
Children’s Privacy
Our website is not intended to knowingly collect personal information from children in violation of applicable law. A parent or guardian may contact us if they believe a child has provided personal information inappropriately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date.
Contact Us
For privacy-related questions or requests:
The Shoe Lane
Email: Theshoelane.in@gmail.com
Phone: 9157421756